One of the biggest decifiencies in American management is that the managers do not walk the shop floor to see how things work, how the workers are doing, and whether there are any problems. The anecdote about Cook and Khan illustrates this. This willful ignorance matters just as much in the information business as it does in the manufacturing and assembly businesses.If the manager has no insight into how the sausages are made, then he/she is just relaying statistics to his own manager which makes him/her replaceable by a sensor attached to an embedded processor.
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